Elevate your career as a Field Technical Service Engineer with Shred-Tech, focusing on customer relationships and system efficiency. Collaborate to solve technical issues in real-time.
This role entails managing and servicing Shred-Tech's major customer projects while responding to technical inquiries. You will ensure service activities adhere to performance regulations and support ongoing improvements. Your technical expertise is crucial for resolving challenges and maintaining client satisfaction.
Key Responsibilities:
• Troubleshoot and diagnose customer software and hardware problems
• Monitor and manage daily performance of customer systems
• Provide technical documentation and reports to clients
• Conduct site visits for needs assessment and service upselling
• Handle Return Material Authorization (RMA) processes and billing issues
Requirements:
• College or University Degree in Mechanical Engineering
• Minimum 3-5 years in customer service technical...