Job Summary

This role applies technical expertise to complex customer environments, leads issue resolution efforts, and ensures satisfaction with HP's industrial printing solutions. It also contributes to long-term account success through proactive service and strategic technical engagement.

Responsibilities

• Perform hardware and electronics troubleshooting on industrial digital presses and related systems.
• Lead or support installation, commissioning, and preventative maintenance of press hardware at customer sites.
• Provide on-site technical support and training to customers during and after installation.
• Collaborate with internal technical teams to resolve cross-technology issues and escalate when necessary.
• Maintain accurate documentation and provide reports on technical interventions.
• Build and maintain relationships with customer engineering and production teams, acting as a trus...