Field Technician – Managed Services Provider

Brooklyn, NY

We are seeking a client-facing Field Technician to support a growing Managed Services Provider serving businesses throughout Brooklyn and the surrounding area. This role is ideal for someone who enjoys solving technical problems, working directly with end users, and building strong relationships with clients.

This is a work-from-home position when not on client sites, with onsite client visits expected approximately three days per week. The right person will be comfortable walking into different business environments, communicating clearly with non-technical users, and representing the company in a professional, helpful, and approachable way.

Responsibilities

• Provide onsite and remote technical support for MSP clients

• Troubleshoot desktops, laptops, printers, mobile devices, networking issues, Microsoft 365, and common ...