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A boutique Field Trainer is responsible for defining training boutique’s team knowledge gaps and training needs in collaboration with boutique department managers and ultimately boutique directors.
The role is responsible for delivering every on the field activities and programs, including definition, execution of a monthly Diorly (team briefing) calendar according to team gaps and needs, in collaboration with boutique department managers.
The field trainer is a shop floor base role and will spend time on the floor observing, providing feedback and on spot coaching to Sales Associate monitoring performance based on KPIs, NPS and CX reports.
Responsible for in boutique “On boarding program” completion for 100% of boutique new joiners, including completion and training on all Dior app and retail platforms.