Job Summary

Provide Instrument Service and Support to Werfen clients in the designated area, including but not limited to installation, de‑installation, preventive maintenance, instrument failure diagnostics and repair, and instrument modification and upgrade activities. Manage workflow, client interfacing, and company reporting tasks in a diligent and timely manner using the processes, programs and systems implemented within the company.

Key Accountabilities

• Service call programming, execution, and reporting.
• Repair parts stock control.
• Tools, diagnostic instrument, IT and communication devices required in company activity, use, and control of.
• Compliance with company processes and directives, following Ethic Code.
• Synergy with Sales and Marketing agents.
• Act autonomously and elevate any situation that may impact customer expectations.
• Assertive and clear communication with customers and co‑worke...