How You’ll Make an Impact

• Daily banking requirements including:
  • administration and maintenance of direct debit facilities
  • processing daily bank uploads
  • assisting with QA of auto allocated/unallocated payments
  • interactions with Finance team on unreconciled funds
  • progressing refunds, SOF confirmations, etc
  • adhering to and evidencing mandate specific SLAs/Controls
• Mailbox management across a variety of mailboxes, both internal and external.
• Performing QA on colleagues’ outputs to align with the four-eye post and manual lettering where other team members perform this role.
• Work within agreed metrics, for all operational and customer requirements, including meeting agreed targets and service level agreements
• Consistently records incidents immediately on detection of errors and engages with Risk Partner / Risk Owner to resolve where required.