**Duties**& Responsibilities**- Researches account inquiries, such as billing, delivery dates and contract adjustments, utilizing exceptional problem solving skills.
- Responsible for setting up new contracts, creating labor categories and billing schedules in the Accounting system.
- Responds to and resolves customer billing questions through research, interdepartmental communications, and analysis.
- Processes all RMAs, ensuring product is unlicensed (if needed), all approvals are received, and product is returned.
- Processes all account terminations.
- Manages VAR accounts.Adds and cancels contracts according to VARs instructions.Creates licensing files and sends to the end user and resolves billing inquiries working one on one with the VAR.
- Take leadership and ownership of projects and implementing new processes.
- Help improve processes and efficiencies.
- Lead, train and inspire other members of the team.
- Process improvement within the ...