Service Level Agreement (SLA) Compliance: Monitor the adherence to SLAs established with internal stakeholders, ensuring that HR services are delivered within agreed-upon timeframes and quality standards.
Financial Accuracy: Measure the accuracy of financial transactions and reporting within the shared services function, evaluating the rate of errors or discrepancies and implementing corrective actions as needed.
Timeliness of Financial Transactions: Assess the timeliness of financial transactionprocessing, including accounts payable andreceivable, payroll, and financial reporting,ensuring that deadlines and required timelinesare met.
Stakeholder Satisfaction: Collect feedback from internal stakeholders on the quality and effectiveness of financial services provided by the shared services function, evaluating satisfaction levels,...
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