Job Description

We are hiring Customer Service Representatives for a Financial Account to assist customers with banking, loan, or financial service inquiries. You will provide accurate and professional support while ensuring compliance with financial regulations and company policies.



Key Responsibilities:

Handle inbound customer inquiries related to banking, loans, credit cards, or financial services via phone, chat, or email

Provide accurate information on account details, transactions, interest rates, and financial products

Resolve customer concerns efficiently and professionally

Document all interactions and transactions accurately in the system

Escalate complex or urgent issues to supervisors when necessary

Meet quality, productivity, and customer satisfaction metrics