As a Service Delivery Manager, you will be managing one or more key stakeholder accounts, promoting the continuous improvement of productivity, service quality, and customer satisfaction.
The ideal candidate will be highly experienced in managing supplier expectations, outgoing and with strong presentation skills, and able to thrive in a collaborative environment.
Responsibilities:
- ο· Accountable for managing service delivery for one or more client accounts - often across multiple sites and countries.
- ο· Consistent and measured delivery of service to contracted SLA.
- ο· Accountable for robust contract P&L management online with agreed Business Case and Financial Plans targets.
- ο· Provides support to new business opportunities. Takes an active supporting role in bids and supports the transition and implementation of new business (including newservice offers).
- ο· Ensures timely and accurate escalation of client serv...