We are currently recruiting for an exciting Finnish speaking Technical Support Advisor in Malaga, Spain!
DUTIES AND RESPONSIBILITIES Provide 1st level IT support to the client employees via phone, mail and chat or via self-service portal
Provide support to clients employees in the operation of user systems and peripheral devices
Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the clients ITSM system including their categorization and prioritization of IT issues and requests
Be accessible and provide a first resolution rate by using internal knowledge databases
Cooperate with clients 2nd level service organizations and external service providers.
REQUIREMENTS C2 or fluency in Finnish (C1 level), with strong proficiency in both written and spoken communication, as well as English fluency.
Experience in 1st or 2nd level IT support, ideally in a large company environment
Have good I...