Description
GAR (Global Accts Rec) is looking for a proactive, customer and detail oriented Dispute Analyst whose main responsibility will be to manage and resolve disputes related to AR billing. As a disputes analyst, you will support Amazon’s customers to resolve billing defects, reconcile accounts and drive root cause fixes. The successful individual is expected to be self-motivated, be a quick learner, have strong ownership and have ability to understand complex disputes resolution process.
Summary of Responsibilities
• Understanding of Accounts Receivables process and systems
• Follow-up with internal teams via emails and calls to ensure timely resolution of disputes
• Proven ability to work successfully in an ambiguous environment
• Proven ability to meet tight deadlines, prioritize workload and meet productivity goals
• Fluency in Microsoft Excel is a must
• Continually look at ways to improve the customer experience
• Assist in streamlining and improv...