On behalf of FinTech Client #1 , SD Solutions is looking for a talented Technical Support Team Lead to step onto a fintech unicorn rocketship!

As a Technical Support Team Lead , you will oversee an Engineering Support team while remaining hands‑on about 50% of the time. In this role, you’ll play a pivotal part in driving seamless daily operations, ensuring timely and effective ticket resolution, and fostering the growth and development of your team. Reporting to the Engineering Support Manager/Senior Manager, you will serve as a vital bridge between our engineering teams, customers, and leadership, with primary coverage across the US/LATAM time zones.

Responsibilities

• Mentor and support your team members, providing guidance on complex technical issues and designing onboarding processes for new hires. You'll be responsible for building and managing the team's shift schedule to ensure proper coverage.
• Oversee ticket as...