The purpose of the Fire Suppression Operations Manager position is to keep abreast of technology developments in the field, assist with customer relations, product line enhancements and product service. This position tracks budget and margin targets to meet profitability goals and coordinates the key activities of the Sprinkler Service Department Team along with key administrative duties. Ensures adherence to the quality program.

Manage the Fire Suppression Service Department field personnel as needed to build first class service team under the direction of the Fire Suppression Manager.

Managing and completing all open work orders within 30 days of creation.

Schedule all field activities and proper coordination with customers, using appropriate staffing planning tools. See that they are submitted on a timely basis to meet payroll deadline.

Assist Service Sales Representative in pricing service work in accordance with SFP's pricing structure.

Ensu...