To plan, organize, direct and co-ordinate all activities achieving maximum guest satisfaction by providing the required high standard of quality service and presentation.
To ensure frequent rounds to be taken in the Spa, fitness Centre and the swimming pool area to ensure service standards are maintained and the feedback is continuously shared with the Wellness manager.
To be efficient and diplomatic in dealing with situations involving any aspect where image or reputation of the company/ hotel is represented
Maintain high standards of customer service at the Reception so that customers’ expectations are consistently exceeded.
Any matter which may affect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management.
People Management
Assists in maintaining a comprehensive, cu...
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