Position Description: Location: Can be situated anywhere in Canada within proximity to a CGI office to accommodate a hybrid work environment.

We are seeking a highly skilled Five9 CCaaS System Integrator to lead the design, implementation, integration, and optimization of our cloud contact center ecosystem built on the Five9 Intelligent CX Platform. The ideal candidate will have deep hands‑on experience with Five9 VCC, IVA/IVR Studio, call routing, CRM integrations, APIs, and omnichannel workflows. This role is responsible for translating business and operational requirements into scalable technical solutions that improve customer experience, agent productivity, and reporting visibility.

Responsibilities: Platform Configuration & Administration

Configure and maintain the Five9 CCaaS platform, including:

Inbound and outbound voice queues

Skills‑based routing

Campaigns and dialer settings

Agent roles and permissions

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