Job Description

• Manage complex FIX implementations and upgrades.
• Respond to requests for technical assistance via phone, email or in person (remotely or on-site).
• Diagnose software and connection issues and recommend the appropriate solution.
• Analyze problems, answer questions, and provide training related to the software.
• Identify and test workarounds for bugs or deficiencies in the software and/or associated FIX infrastructure.
• Research issues dealing with third party software.
• Follow a standard set of procedure and methods when responding to customer requests or inquiries.
• Conduct research on questions and issues using available information resources and other FIX Analysts.
• Keep a detailed log of all customer interactions and prepares resolution reports for issues reported by the customer.
• Maintain Best Practices for FIX Onboarding and Integrations.

Requir...