Description:

The objective of this engagement is to provide Level 0 and Level 1 production support services for the Oracle FLEXCUBE Core Banking platform and its integrated ecosystem at Mashreq Bank. The service provider will ensure operational stability, timely resolution of incidents and service requests, support audits, and execution of recurring operational tasks in alignment with Mashreq s IT governance framework.
The provider shall deliver the following activities as part of L0/L1 support in all regions where Mashreq has implemented Oracle FLEXCUBE:

The provider shall deliver the following activities, with priority on EOD/BOD execution and related processes:

EOD/BOD Monitoring and Execution Support

• Monitor, track, and support EOD/BOD batch cycles across environments.
• Validate successful completion of all scheduled jobs and identify any failures or delays.
• Perform sanity checks post-EOD/BOD to ensure s...