Description
We are seeking an operational leader to manage front-of-house operations and drive a high-performing service environment on a fixed term full-time basis. Working closely with the Chef Manager, you will lead a team of service assistants, optimise floor efficiency, and ensure seamless coordination between the kitchen and dining areas. You will champion excellent customer service while maintaining rigorous health, safety, and food hygiene standards across all service points.
Key Responsibilities
- Manage staff rotas, handle sickness absence, assign floor sections, and train new team members
- Conduct regular appraisals, assess staff performance, and resolve on-floor conflicts
- Lead pre-service briefings, allocate daily duties, and provide hands-on support during peak hours
- Maintain a welcoming environment, resolve escalated customer complaints promptly, and lead by example with professional service
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