PURPOSE: Directs and controls the operation of the floral department according to Company standards. Trains and supervises personnel assigned. Ensures customer service, quality, freshness and selection. Orders, receives, prepares, prices and merchandises all floral products.
DUTIES AND RESPONSIBILITIES:
Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relations in a positive manner, including effective resolution of customer complaints. Promotes Albertson's philosophy of personalized service in the floral department. Supervises, motivates, directs, trains and participates in the hiring of floral department personnel assigned. Monitors associate performance and recommends personnel action such as hiring firing, layoff and disciplinary action. Schedules associates assigned to ensure adequate coverage and service level. May order balloons, helium tanks, plants, flo...