Overview

As a Fixed Network Technical Expertise Center Engineer, you will play a pivotal role in delivering Level 3 technical support for FN BBN Access products within a dynamic support environment. You will collaborate with cross-functional teams – including regional TAC/CDO, product units (PLM, TPM and R&D) and Professional Services – to ensure efficient and effective solution delivery and high customer satisfaction. This position offers the opportunity to work in an open, collaborative culture that values autonomy, innovation, and problem-solving in the fast-paced telecommunications industry.

Responsibilities

• Troubleshoot and debug complex field issues remotely, collaborating closely with TAC and R&D teams to drive issue resolution.
• Reproduce and isolate issues in lab environments for deeper analysis.
• Create and manage high-quality Jira tickets, ensuring timely follow-up and resolution with R&D.
• Conduct root cause analys...