ROLE OVERVIEW

The Operations Manager, Mandala Club reports directly to the Singapore General Manager and is responsible for the daily operation of the outlets and for ensuring the financial performance of the business is aligned with the published budget. The role works closely with the Culinary and the Beverage Directors to deliver consistent growth of Food and Beverage sales, as well as with the Membership and Marketing Teams to maximize occupancy of the venue

Of primary importance is the continual improvement of the property by ensuring operational efficiency, member and guest experience, staff retention, and maximizing profit. Through day-to-day staff management, the Assistant General Manager is an ambassador for the Mandala brand and fully embraces our ethos and work ethic. KPIs across the organization are categorized as below, with varied weighting across business units and departments:

• The Mandala Culture & Team En...