Guest Experience & Service Excellence

• Deliver personalised, five-star dining experiences across all meal periods.
• Engage with guests to ensure satisfaction and manage special dietary requirements.
• Handle guest feedback and resolve service issues professionally and discreetly.
• Maintain a visible presence during service to ensure standards are consistently met.

Operational Supervision

• Supervise daily F&B service operations including restaurant, bar, boma, bush dinners, in-room dining, and safari meals.
• Ensure service setups, timings, and transitions are executed flawlessly.
• Coordinate closely with the Kitchen, Front Office, and Safari teams.
• Conduct pre-service briefings and post-service debriefs.

Supervision & Training

• Supervise waiters, bartenders, hosts, and service assistants on shift.
• Ensure staff grooming, uniform standards, and...