This is an office-based role in one of our offices in: Kelsterbach, Germany / Prague, Czech Republic / Guadalajara, Spain.

We are currently seeking an experienced Technical Support Engineer to join our team supporting Fortinet’s flagship product – FortiGate. You will provide support to our customers and partners and provide a consistently excellent standard of customer assistance and service. Through strong technical skills and product knowledge, the Support team works to resolve cases raised by effective troubleshooting, research, and testing. For more complex issues, work directly with back-line and development teams.

What you will be doing

• Work as part of a team to provide technical assistance to Fortinet-certified partners and customers for Fortinet Firewalls (FortiGate) and other devices.
• Run real-time troubleshooting sessions with partners/customers.
• Test and reproduce partner/customer issues in the Laboratory.
• Recommen...