Drive quality initiatives as the Quality Management Director at Fortinet in Burnaby, BC, focusing on improving products and processes for customer satisfaction.
Fortinet is seeking an experienced leader with a strong focus on quality management in the IT and telecommunications sectors. The role involves managing quality assurance initiatives, conducting root cause analysis, and enhancing team performance. A proven ability to oversee QMS and execute ISO audits is required.
Key Responsibilities:
• Drive product quality improvement projects to completion
• Analyze root causes of quality issues and define solutions
• Maintain and oversee quality metrics dashboards
• Support Technical Support with escalated quality issues
• Conduct internal audits to ensure compliance with ISO standards
Requirements:
• 10+ years in relevant fields, including management experience
• Knowledge of hardware and software engineering practices
• Strong analytical skills for perfor...