Silva-Lining HR is seeking a Fractional Customer Service (Claims) Manager for a client to oversee and optimize the end-to-end claims process, ensuring timely resolution, operational efficiency, and exceptional customer experience. This role requires a highly organized and proactive individual with experience in claims management, client communication, ticket pipeline management, and cross-functional project coordination.

The ideal candidate is proactive, highly responsive, solutions-oriented, communicates with professionalism and empathy, and thrives in an environment that requires strong ownership, accountability, and follow-through.

Responsibilities

• Oversee and manage the claims process to ensure timely and accurate resolution of customer issues
• Manage and maintain the ticket pipeline in HubSpot for order-related concerns, claims, and follow-ups
• Serve as the primary point of contact for all claim-r...