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Responsibilities

• Manages the Transaction Fraud team shift and ensures that transaction fraud activities are efficiently implemented during the shift
• Fraud alert handling and investigation
• Escalations and SLAs are followed particularly with updates provided to the Transaction Fraud Detection Head and Fraud Detection Center Head
• Ensures that Fraud detection and analysis coming from monitoring parameters and processes to minimize and control fraud exposure are done.
• Proactive and continuous review and assessment of fraud monitoring parameters and processes
• Assess performance of detection parameters, profiles, and processes; then provide recomme...