Job description Role & responsibilities Detect and respond to suspicious activity through the Fraud Management System (FMS) to prevent abuse and revenue loss. Address requests from internal and external departments, ensuring timely and accurate responses while highlighting risks to supervisors. Analyze data to identify emerging fraud trends and assist in updating fraud prevention strategies. Provide fraud awareness training to other teams as needed. Adapt to industry trends and update processes accordingly. Work rotational shifts, including evenings and weekends, to ensure 24/7 coverage. Preferred candidate profile High integrity, confidentiality, and professionalism when handling sensitive information. Ability to work under pressure, ensuring accuracy and meeting tight deadlines. Proactive, self-motivated, and proficient in Microsoft Office with a willingness to learn custom software. Strong investigative skills and attention to detail. Experience in the communications industry and fr...