Job Summary

The Fraud Case Management Officer is responsible in analyzing and processing of customers’ fraud disputes. He/She/They will support Fraud Case Management Team Lead/Head on the containment of fraud by strategizing key processes.

Key Responsibilities

• Collaborates with Fraud Units, TBG, NSRD-Chargeback Unit, Accounting, Systems, Branches, Chargeback Unit and COG, including external counterparts to gather information to complete the case details and for proper disposition/possible recovery
• Facilitates timely logging / resolution of disputes to address customers’ issues/complaints within the agreed turn-around time. Making sure that fraud cases have proper dispositions within the defined service level agreements/timelines and set policies/procedures
• Ensures endorsements from various channels (e.g. D365, Fraud Endorsements, e-Channels and emails) are handled and...