**About this role:**

Wells Fargo is seeking a Fraud & Claims Operations Representative to support the Claims Assistance Center as part of Fraud & Claims Management. Learn more about the career areas and lines of business at wellsfargojobs.com (https://www.wellsfargojobs.com/career-areas/)

**In this role, you will:**

+ Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity
+ Perform moderately complex customer support tasks by utilizing solid communication, and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
+ Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research, as need...