JOB SUMMARY

The Investigation Officer is responsible for thoroughly investigating fraud-related cases involving credit cards, debit cards, personal online banking, and other digital banking channels. The officer plays a key role in protecting the bank’s assets and reputation by identifying fraudulent activities, recommending appropriate actions, and supporting cross-functional efforts to prevent fraud. The officer also serves as a backup to the Department Head during absences to ensure smooth operations and decision-making.

DUTIES AND RESPONSIBILITIES:

Fraud Case Investigation

• Investigate fraud-related cases involving credit cards, debit cards, personal online banking, and other digital channels endorsed to the Enterprise Fraud Risk Management Investigation Department.
• Analyze transaction patterns, customer behavior, and system logs to identify fraudulent activity...