Purpose of the Role

The Fraud & Risk Manager is responsible for defining, implementing, and operating the fraud risk management framework for the company’s loyalty ecosystem. This role protects the integrity of loyalty points, member accounts, transactions, and partner interactions by preventing, detecting, and responding to fraudulent activity.

The role balances strong analytical rigor with an understanding of digital loyalty platforms, ensuring fraud controls are embedded seamlessly while enabling business growth, member trust, and partner confidence.

What can you tell your friends when they ask what you do?

I protect millions of loyalty members’ data and points transactions across airlines, banks, retailers, and digital platforms. I make sure our systems are secure, compliant, and resilient – so members can trust us with their identity, their data, and their rewa...