Call Centre, Customer Service - Fraud and Scams - Big4Bank

Pay: $45 per hour + Super + Overtime Rates

Location: Parramatta

Duration: 12-Month Contract (temp-to-perm opportunity)

The Role:

As a Fraud and Scams Officer, you will operate within a high-volume inbound and outbound contact centre environment. You are responsible for the frontline detection, investigation, and mitigation of fraudulent activity. Your main responsibility is to monitor real-time alerts, assist customers with their queries, and execute immediate preventative actions to minimise financial loss for both the customer and the bank.

Key Responsibilities:

• Inbound Call Handling: Manage high-volumes of customer interactions regarding suspicious account activity, scams, and unauthorised transactions.
• Case Management: Efficiently process a daily queue of fraud alerts, m...