Role Overview

We are seeking a French-speaking Customer Service Specialist to join a fast-paced, customer-centric operation in Portugal. This role plays a critical part in delivering high-quality customer experiences, acting as a trusted point of contact for French-speaking markets while ensuring service excellence, operational efficiency, and brand consistency.

The ideal candidate combines strong communication skills with a solution-oriented mindset and thrives in an international, performance-driven environment.

Key Responsibilities

• Serve as the primary point of contact for French-speaking customers via phone, email, and chat

• Resolve customer inquiries efficiently while maintaining high satisfaction and quality standards

• Manage complaints and escalations professionally, ensuring timely and accurate resolutions

• Document interactions and outcomes in inter...