We are currently recruiting for a French speaking Customer Service Sales Representative to join our clients office in Barcelona!
DUTIES AND RESPONSIBILITIES:
- Contact potential clients using various channels (phone, email)
- Manage inbound calls and ensure quarterly quota is reached
- Respond to inbound emails in timely and accurate manner
- Place outbound calls when required
- Quote creation and follow up
- Use upselling/cross-selling technics to maximise revenue
- Stay up to date with active promotions and campaigns to maximise their success
- Ensure personal knowledge of the portfolio is maintained
- Answer and deal with customer post sales requests
- Cover order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite.
REQUIREMENTS: