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Are you passionate about leading teams and delivering exceptional customer experiences?

We are looking for a dynamic, bilingual (French & English) Team Leader to oversee and support a team of customer service agents in meeting and exceeding client expectations.

Job Purpose

As a Team Leader, you will manage a team of Agents, ensuring top‑tier service delivery aligned with contractual commitments and operational goals.

Key Responsibilities Lead, coach, and motivate a team to consistently deliver high‑quality customer service Monitor team performance and take proactive steps to improve KPIs Ensure accurate reporting, timesheet approvals, and performance tracking Deliver regular team briefings and feedback sessions Promote customer satisfaction through call quality monitoring and coaching Communicate clearly and effectively with internal st...