Job Description

• Execute the daily functions of arrival and departure for guests in a manner keeping with the Fairmont Service Promise and the guests.
• Adhere to and execute all job task checklist points.
• Perform registration process by obtaining data from guest and by observing the established guidelines.
• Review all Group Resumes, VIP reports, daily business reports.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.
• Comply at all times with Accor standards and regulations to encourage safe and efficient hotel operations which include but are not limited to Front Office policies and Accounting policies.
• Cash handling and credit processing as required, to include Gift Card redemption.
• Support the Concierge or Telephone Operator as required.
• Resolve guest complaints or otherwise follow up with manager.