Responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Assist guests regarding hotel facilities in an informative and helpful way
• Greet guests upon arrival with a warm and sincere welcome and register guests into the computer, verifying complete reservation details and credit information, while meeting all required LQA/Forbes standards.
• Maintaining proper record keeping for guest accounts and settle the accounts upon departure while ensuring all service standards are followed
• Conduct self-audits on luxury standards, and participate in the review of audits conducted by the team.
• Take initiative to add a personalized experience
• Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms.
• Issue keys and post mis...