The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.



 




ESSENTIAL DUTIES & RESPONSIBILITIES:



 



Front Desk Customer Service 

• Ensures that guests and members are warmly greeted and promptly assisted


• Ensures incoming calls are answered in a professional and efficient manner 


• Ensures proper member check-in procedures are followed


• Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve


• Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations


• Immediately reports or escalates to management any unsafe conditions or emergency situations

 



Club Operations and Administration 

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