Acts both as an operator and receptionist at a single-position telephone switchboard or console. Duties may include operating a telephone switchboard, greeting visitors, and determining the nature of visitors' business.

Main Responsibilities and Accountabilities

• a) Receives, welcomes, books, and refers visitors to the relevant individual or department.
• b) Accepts delivery of small parcels and advises addressee.
• d) Connects callers who may be uncertain of their required contact to the most appropriate department/contact.
• e) Taking and ensuring messages are passed to the appropriate staff member on a timely basis. Determines when an issue is urgent and expedites a response.
• f) May administer routine parking and taxi arrangements and issues and collects security badges for visitors.
• g) As a key point of entry to the organization, acts with tact, discretion, and courtesy at all times.
• h) May perform b...