Your role:

· Manage customer queries across phone calls, email and online channels

· Manage customer appointment booking queries, confirm timings and provide timely assistance when scheduling changes occur.

· Establish and maintain positive relationships with existing customers.

· Provide prompt, efficient, and satisfactory responses to customer inquiries.

· Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.

· Analyse customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.

· Collaborate with other departments (marketing, front office, medical teams) to improve the TAT within CRM

Your key tasks:

· Manage customer interactions, inquiries and complaints across various channels, including email, phone, and social media

· Track and manage real-time queries on channels like Goo...