Education

• Secondary (high) school graduation certificate

Work setting

• Hospitality industry
• Staff accommodation available
• Hotel, motel, resort

Tasks

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages

Computer and technology knowledge

• Central reservation system (CRS)

Transportation/travel information

• Travel expenses paid by employer

Personal suitability

• Client focus
• Productive interpersonal skills
• Flexibility
• Team player