Qualifications:5years+ managerial hotel experience in customer service in a hotel, or hospitality industry related field required.Preferably with Shipboard experience and/or experience in a 4/5* hotel handling front desk operationsRequired to speak English clearly and distinctly.Duties and Responsibilities:Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards.Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment. Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible.Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the Guest Services division operation.Responds to escalated guest concerns in a...