Job Description – Front Desk Manager

Position Title

Front Desk Manager

Department

Front Office

Reports To

Rooms Division Manager / Director of Rooms / General Manager

Job Purpose

The Front Desk Manager is responsible for overseeing all front office operations, ensuring seamless guest arrival and departure experiences while maintaining the highest standards of hospitality, operational efficiency, and guest satisfaction. The role leads the Front Desk team, drives service excellence, manages revenue opportunities, and ensures compliance with hotel policies and brand standards.

Key Responsibilities

Guest Experience

• Deliver exceptional guest service and create memorable arrival and departure experiences.
• Handle VIP, long-stay, repeat, and high-profile guest requirements.
• Resolve guest concerns, complaints, and service recovery situations promptly and professionally.
• Ensure guest p...