* Welcome parents, students, and visitors in a warm and professional manner.

* Answer phone calls, emails, and messaging platforms (e.g. WhatsApp).

* Provide information about programmes, schedules, fees, and promotions.

* Handle customer enquiries and follow up with prospective parents.

* Address basic customer concerns and escalate issues when necessary.

* Manage and update the company’s social media platforms, including:

* Facebook

* Instagram

* TikTok

* LinkedIn

* Xiaohongshu (RED)

* Create or assist in creating simple promotional content and posts.

* Perform general administrative and data-entry duties.