Position Summary:
The Front Desk Representative is the first point of contact for patients at our pain management clinic. This role is responsible for greeting patients, scheduling appointments, verifying insurance, handling phone calls, collecting payments, and maintaining accurate patient records. A professional demeanor, excellent communication skills, and a compassionate approach are essential to ensure a positive experience for patients dealing with chronic pain.
Key Responsibilities:
- Greet patients warmly and professionally as they arrive at the clinic.
- Answer and manage incoming calls, schedule appointments, and route messages to appropriate staff.
- Check patients in and out, verifying demographic and insurance information.
- Collect co-pays, balances, and other payments; provide receipts and maintain financial records.
- Maintain confidentiality of patient records in accordance with ...