From the moment a guests steps into our hotel, they walk into a genuinely memorable experience. As a Front Office Supervisor, you’ll provide support to line colleagues as well as Front Office Leadership to ensure the smooth running of Front Office Operations. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

**A little taste of your day-to-day:**  

Guest Experience

+ Ensure the Front Office Team delivers InterContinental Brand Standard
+ Ensure all guests receive personalised experience – taking the time to engage with guests
+ Ensure appreciated recognition is provided to our most exclusive guests, IHG One Reward members & InterContinental Ambassadors
+ Respond appropriately to guests’ complaints, solicit feedback and build relationships to drive continuous improvement in guests’ satisfaction

People

+ Manage day-to-day staffing and foresee staffing needs, plan and assign work
+ Ensure the...