The Front Desk Supervisor is responsible for leading and supervising all daily operations at the Front Desk to ensure seamless, efficient, and guest-focused service.  This role supports the Front Office team, handles guest concerns, coordinates interdepartmental communication, and upholds hotel standards and procedures.

Responsibilities:

1. Supervise daily Front Desk operations including check-in/out processes, team assignments, and guest service quality in accordance with hotel standards.
2. Coach and support team members through real-time feedback, scheduling, grooming checks, and task delegation.
3. Handle guest complaints and requests promptly, ensuring timely follow-up and guest satisfaction.
4. Collaborate with Housekeeping, Reservations, and Accounting to ensure room readiness, billing accuracy, and operational coordination.
5. Monitor Front Desk resources and supplies, maintain proper documentati...