Job Responsibilities

• Supervise and train front desk agents, ensuring they adhere to hotel policies and provide exceptional customer service.

• Train new front desk employees on hotel procedures, systems, and service standards.

• Provide assistance and support to front desk agents during busy periods or challenging situations.

• Ensure proper handling of guest payments, credit card transactions, and billing procedures.

• Monitor room availability, manage room allocations, and handle reservations and room assignment changes

• Create and manage front office staff schedules to ensure adequate coverage for all shifts.

• Pre-assign the rooms in system and follow through on designated requirements.

• Handle escalated guest issues and find appropriate resolutions to ensure guest satisfaction.

• Collaborate with the front office manager to implement and enforce policies, procedures and service standards. <...