Benefits:

401(k) matching

Employee discounts

Paid time off

Front Desk SupervisorThe Front Office Supervisor is responsible for the success of the front desk, for ensuring that guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Courtyard by Marriott standards to achieve a friendly atmosphere of superior guest service and product quality. Display exemplary performance for staff to follow.
GUEST SERVICE

Maintains guest service as the driving philosophy of the hotel

Personally demonstrates a commitment to guest service responding promptly to guests’ needs

Is committed to making every guest satisfied

Develops added-value customer service programs

Empowers front desk staff to deliver guest service by encouraging and rewarding responsive guest assistance

Meets or exceeds hotel guest satisfaction measures. (GSS Scores)